Diane Jones
Palm Coast, Florida
(386) 503-5950
diane@flaglercounty.com

Summary of Qualifications -- --

Many years experience with computer training, telecommunications, adult education, corporate training, and technical writing. Expertise includes development, preparation, and delivery of customized training documentation including employee and end user guides. Proven abilities in technical writing, design, documentation, organization, analysis, and working with individuals of all ages and at all organizational levels. Excellent written and oral communication skills. Expertise with Windows 95 and Macintosh. 

Professional Experience -- --

Francis Tuttle Vo-Tech
Oklahoma City, Oklahoma
October 1994-December 1997
Instructor (part-time contract):
Training adults in operation of IBM compatible computer hardware and software.

• Conduct training classes for Microsoft Windows, Microsoft Office Products, the Internet, Lotus SmartSuite, Notes, and Computer Literacy.
• Develop course materials and exercises as required.
   

Metro Tech
Oklahoma City, Oklahoma
May 1994 to July 1996
Instructor (part-time contract):
Training adults in operation of IBM compatible and Macintosh computer hardware and software.

• Conduct classes for Microsoft Windows, Microsoft Office Products, and Macintosh.

Beach Bytes formerly CreativEnterprises of Oklahoma City
Flagler Beach, Florida
November 1993 to Present
Technical Writer, Desktop Publisher, Consultant, Instructor (self-employed)
(services by contract and freelance):
Specializes in the development of customized adult training packages including subject areas such as telecommunications, ISDN, Windows, and Macintosh.

• Create customized self-paced and instructor-led training packages.
• Create slide packages for computer and video-tape presentations.
• Conduct one-on-one customized computer training.

International System Strategies, Inc.
Atlanta, Georgia
August 1994-March 1996
Technical Writer/Training Development (by contract):
Responsible for the development of customized adult training packages.

• Created self-paced package for a complex telecommunication product.
• Created and designed instructor-led ISDN technical product training courses
• 
  including applications, sales, order processing, and implementation.
• Designed ISDN product course for the distance learning environment.
• Created end user guide for computer based telecommunications product.

Southwestern Bell Telephone Company (SWBT)
Oklahoma City, Oklahoma
1980 to 1993

Manager, Education: November 1990 to October 1993
Responsible for assessing training needs, developing and coordinating implementation of training programs for marketing and business office clients in a five state area.

• Designed, developed, delivered, and maintained network-specific customer guides and train-the-trainer courses for computer-based telecommunications products.
• Conducted extensive research to design courses for interstate access service. Project required extensive research of FCC filings, correspondence, and numerous reference materials.
• Designed and developed several key courses in new Training Curriculum for Business Service Representatives. Observed pilot and coordinated curriculum design changes.
• Created scanner job aid for stenographers and training personnel.

Business Services Instructor: February 1989 to November 1990
Trained customers in operation of telecommunication products at both company and customer locations throughout the state of Oklahoma. Additionally, developed, and maintained product and course materials for use in program.

• Presented training presentations for major Oklahoma corporations.
• Conducted one-on-one and group training delivery for small and medium business customers.
• Designed, coordinated, and conducted training sessions for Oklahoma hospital personnel.
• Conducted group and one-on-one sessions for city and county government agencies.

Service Representative: 1981 to 1989

Directory Assistance Operator: 1980 to 1981 

Education/Training -- --

-Oklahoma City Community College, Oklahoma City, Oklahoma (Business Administration)

-Private Industry Certification as Training Instructor and Course Developer

-Additional Training:

• Adult Learning Concepts
• Instructional Techniques
• Material Development
• Telecommunications including ISDN, and Data, Marketing
• Customer Service, Sales, and Billing

Computer Skills -- --

• Windows 95, 98, 2000, ME and Windows 3.1
• Macintosh System 6.x, 7.x, 8.x & 9.x
• Microsoft Products (Macintosh & IBM)
• Microsoft Works
• Adobe Pagemaker
• Adobe Photo Deluxe
• Adobe PhotoShop
• Adobe Persuasion
• Netscape Navigator
• Internet Explorer
• America Online
• Internet Client Software such as IRC and News
• Lotus SmartSuite and Notes
• Slide and Video Presentations

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